Add AI-enhanced live chat to your website in under five minutes. Automate routine enquiries, capture more leads, and give every visitor instant answers — around the clock.
UK consumers are more demanding than ever. Slow response times cost you sales, damage your reputation, and drive visitors straight to competitors.
Most UK businesses lose leads overnight and on weekends. Without 24/7 coverage, customers who browse after 6pm simply leave — and they rarely come back.
Competitors like Intercom and Zendesk charge per agent, per conversation, or both. Costs spiral as your team grows — making scaling prohibitively expensive for SMEs.
Basic chatbots frustrate visitors with scripted loops. They can't answer real questions, access your knowledge base, or hand off to a human when things get complex.
Without proper analytics, you're flying blind. You can't see which questions keep coming up, where visitors drop off, or how your team is performing.
Many live chat providers host data in the US or elsewhere. For UK businesses handling sensitive customer data, this creates GDPR headaches and compliance risk.
Enterprise chat platforms require weeks of setup and dedicated developers. Small teams need something they can deploy today — not next quarter.
AI automation, real-time analytics, seamless integrations, and human handoff — all in one platform purpose-built for UK businesses.
Design conversational flows visually with 14+ drag-and-drop step types. Combine AI triage, conditional routing, API-powered actions, and human handoff — no code required. Perfect for lead qualification, appointment booking, compliance consent capture, and multi-department support teams.
Upload your company documents, FAQs, and knowledge base articles. The AI uses Retrieval-Augmented Generation to give accurate, context-aware answers drawn from your own content — ensuring consistent, reliable customer support every time.
AI handles routine queries automatically while human agents join for complex issues. Full chat history transfers seamlessly — customers never repeat themselves. The perfect balance of automation and personal touch for every interaction.
Connect AI to your CRM, inventory systems, payment gateways, or any API. Verify accounts, check stock levels, process orders, track shipments, and complete workflows automatically — all within the live chat conversation.
Access daily chat trends, visitor intelligence, workflow path analytics, operator performance metrics, and audit-ready reporting. Identify patterns, optimise workflows, and make data-driven decisions from one operational dashboard.
Create reusable chat entry links with pre-set fields, department targeting, and QR or email sharing. Customers start the right conversation instantly — ideal for marketing campaigns, email signatures, and printed materials.
Native integration with WordPress, Shopify, WooCommerce, Magento, Joomla, Drupal, Squarespace, Wix, and more. REST API and webhooks available for custom connections to your existing business systems and tech stack.
Route conversations by department, office hours, operator status, or custom conditions. Configure separate workflows per department — sales, support, billing, complaints — each with their own AI behaviour and escalation rules.
No developers needed. No complex onboarding. Just instant, intelligent live chat for your website.
Sign up in seconds — no credit card required. Choose your plan later when you're ready to scale.
Paste a single JavaScript snippet before your closing </body> tag, or use our WordPress plugin for one-click installation.
Your AI-powered chat widget appears immediately. Configure workflows, upload documents, and start converting visitors into customers.
Join thousands of UK businesses already using AI-enhanced live chat. Start free today — no credit card, no commitment.
Create Your Free Account →Unlimited conversations on every plan. No per-chat charges. No per-seat surprises. Cancel anytime.
Free forever — get started at no cost
For small businesses & startups
For growing businesses
Tailored for large organisations
All plans include unlimited conversations. APUs (AI Processing Units) measure AI usage — 1 APU ≈ one typical AI-assisted chat. Extra operators on Business plan: £14.99/mo each.
Built for UK data residency requirements from day one. Your customers' data stays protected, compliant, and under your control.
All customer data is stored on UK servers with enterprise-grade encryption. No data leaves the country unless you explicitly configure regional hosting through the Enterprise plan.
Fully compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. Built-in consent capture, data retention controls, and audit trails.
End-to-end encryption protects all chat data in transit and at rest. Advanced threat protection and regular security audits keep your customer interactions safe.
IMSupporting has been delivering world-class live chat services since 2015. A decade of continuous uptime, innovation, and customer trust you can count on.
For regulated industries — healthcare, finance, legal, government — dedicated private infrastructure with regional hosting across UK, EU, and US is available.
Real humans available via email and phone. Priority support on Business and Enterprise plans. Reach us at +44 (0) 208 720 9303 or sales@imsupporting.com.
Whether you're in e-commerce, professional services, hospitality, or the public sector — AI-enhanced live chat adapts to your workflow.
Answer product questions, check stock levels, track orders, process returns, and recommend products — all automatically via AI. Reduce cart abandonment and increase average order value with real-time engagement. Route high-value customers to your best sales agents with full browsing context.
Qualify new client enquiries, capture intake information, route by practice area, and manage compliance consent — all through intelligent workflow automation. Securely handle sensitive conversations with UK-hosted encryption and GDPR-compliant data retention.
Handle booking enquiries, room availability checks, restaurant reservations, and concierge requests around the clock. AI responds instantly while your team focuses on delivering exceptional guest experiences. Multi-department routing ensures every query reaches the right team.
Manage appointment scheduling, patient FAQs, and prescription enquiries with compliant, secure chat workflows. Consent capture built into conversational flows ensures regulatory requirements are met. Enterprise plans offer dedicated infrastructure for sensitive health data.
Automate tier-one technical support, qualify trial users for upgrade conversations, and integrate with your existing ticketing systems via API. RAG-powered AI draws from your documentation to resolve issues instantly — reducing support ticket volume and improving customer satisfaction.
Deliver accessible digital contact channels for councils, police, NHS trusts, and universities. Workflow automation handles citizen enquiries, appointment booking, and information requests. Department routing and compliance consent capture come built in.
No credit card needed. Set up in under five minutes. Upgrade or cancel anytime.
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Answers to the most common questions UK businesses ask before adding live chat.
You can add AI-powered live chat to any website in under five minutes. Simply paste a single line of JavaScript before your closing </body> tag. For WordPress sites, install the dedicated plugin from the WordPress plugin directory for one-click activation. The chat widget appears immediately and is fully customisable to match your brand colours.
Yes. All customer data is hosted on UK servers with enterprise-grade encryption. The platform is fully GDPR compliant and meets the UK Data Protection Act 2018 requirements. For organisations in regulated industries, the Enterprise plan offers dedicated private infrastructure with regional hosting options across the UK, EU, and US.
The free plan includes 1 AI agent, 1 operator account, 1 concurrent chat, 25 AI Processing Units per month, the visual workflow builder, AI-to-human handoff, UK hosting, and email support. No credit card is required and you can upgrade or cancel at any time.
Absolutely. The AI uses Retrieval-Augmented Generation (RAG) trained on your own documents, FAQs, and knowledge base to answer routine questions automatically — shipping times, pricing, order tracking, password resets, and more. When a query is too complex, the AI seamlessly hands the conversation to a human agent with full context preserved.
Yes. Native integrations are available for WordPress, Shopify, WooCommerce, Magento, Joomla, Drupal, Squarespace, Wix, and 50+ other platforms. For custom integrations, a REST API and webhook support connect the platform to your existing CRM, ticketing systems, payment gateways, and other business tools.
No. Every plan offers unlimited conversations at a flat monthly rate. AI usage is measured in APUs (AI Processing Units) — generous allowances are included with every plan. 1 APU equals roughly one typical AI-assisted chat conversation. There are no hidden fees, no per-chat charges, and no per-seat surprises. If you consistently exceed your APU allocation, you simply upgrade — no service interruption.
Hybrid AI Chat Workflows let you design smart conversational journeys using a visual drag-and-drop builder. You can create branching flows with 14+ step types — messages, buttons, data collection, conditional logic, API calls, department routing, AI agent handoff, human chat, webhooks, and more. No coding required. Workflows are ideal for lead qualification, FAQ routing, appointment booking, compliance consent, and multi-department support operations.
Yes. Custom AI Tool Integration lets you connect the AI to your CRM, inventory management, payment gateways, ticketing systems, or any REST API. The AI can check stock levels, verify accounts, process orders, track shipments, create support tickets, and complete complex workflows — all within the live chat conversation, automatically.
There is no long-term contract. All plans are month-to-month and you can cancel at any time. The Free plan is free forever with no expiry. Paid plans can be upgraded, downgraded, or cancelled from your dashboard at any time.
Unlike Intercom and Zendesk, which charge per seat or per conversation and can get expensive fast, all plans here include unlimited conversations at a flat monthly rate. Unlike Tawk.to, which relies on basic chatbot scripts, this platform uses genuine AI with RAG-based knowledge retrieval, visual workflow automation, and seamless AI-to-human handoff. All data is UK-hosted, the platform has been trusted for over a decade, and you get a free plan to start — no credit card required.
Add AI-powered live chat to your website today. Free plan available — no credit card needed, live in under five minutes.